Política de envio
Effective Date: 05/18/2025
Welcome to La Box Magique! We are committed to providing our customers with a seamless shopping experience. This Shipping Policy outlines the process, conditions, and timeframes for shipping our products. Our goal is to make this process as clear and user-friendly as possible for our customers.
1. General Shipping Information
1.1 Shipping Locations
Currently we ship our products in the EU only. Please note that shipping times and costs may vary depending on your location.
1.2 Shipping Carriers
We use reputable shipping carriers to ensure your products arrive safely and on time. The carrier used will depend on your location and the size of your order.
2. Shipping Process
2.1 Order Processing Time
- Orders are processed within 1-2 business days (Monday to Friday, excluding holidays) after payment is received.
- You will receive a confirmation email with tracking information once your order has been shipped.
2.2 Shipping Timeframes
Shipping times may vary based on your location:
- Domestic: 1-3 business days
- Europe: 3-8 business days
- International: 8-15 business days
Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to customs processing or other unforeseen circumstances.
2.3 Shipping Fees
- Shipping fees are calculated at checkout based on the weight, dimensions, and destination of the order.
- Any applicable taxes, duties, and customs fees are the responsibility of the customer and are not included in the shipping fees.
3. Special Product Requirements
3.1 Fragile Items
Fragile items are packaged with extra care to ensure they arrive safely. If you receive a damaged item, please refer to our Return and Refund Policy for instructions.
3.2 Large or Oversized Items
For large or oversized items, additional shipping fees may apply. You will be notified of any additional charges before your order is processed.
4. Order Tracking
4.1 Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your shipment.
4.2 Lost or Stolen Packages
We are not responsible for lost or stolen packages. If your package is lost or stolen, please contact the shipping carrier directly with your tracking number for assistance.
5. Customer Support
If you have any questions or concerns about your shipment, please contact our Customer Support team:
Email: hello@laboxmagique.com
Our team is available to assist you Monday to Friday, 9:00 AM to 5:00 PM (GMT+2).
6. Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our Website. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes. Please review this policy regularly to stay informed of any updates.
Thank you for shopping at La Box Magique. We appreciate your business and strive to provide you with the best service possible.